Your new desk is covered by a 5-year Limited Warranty. For 5 years following your desk purchase, if you experience a manufacturer defect covered under our warranty, we will offer a replacement or repair of the original desk purchased. This includes all components of the desk. If the warranty claim happens during your 60-day trial period, the trial will be paused during shipment of the replacement part and the trial will resume upon delivery of the replacement.
What will Rocky Mountain Desks do to correct the problem?
Rocky Mountain Desks will examine the product and decide if it’s covered under this warranty. Rocky Mountain Desks will then, at its choice, either replace the defective component or if the component is no longer available the item will be replaced with the same or comparable product.
Any defective parts removed in the course of repair works will become the property of Rocky Mountain Desks. If the item is no longer sold by Rocky Mountain Desks, Rocky Mountain Desks will provide an appropriate replacement. Rocky Mountain Desks will decide, at its discretion, what will constitute an appropriate replacement.
Conditions for the warranties
Our warranties are valid from the date of delivery and apply to products for domestic and office use only.
The limited warranty does not cover:
- Products that have been stored or assembled incorrectly
- Used inappropriately, abused, misused, altered
- Cleaned with wrong cleaning methods or wrong cleaning products.
- Normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
- Products that have been placed outdoors or in a humid environment, or if the products have been used for commercial industrial purposes (unless otherwise stated).
- The warranties do not cover consequential or incidental damages.
Except for the terms provided above, Rocky Mountain Desks will not charge the purchasers to repair or replace a purchaser’s desk if it is deemed defective during the length of this 5-year Limited Warranty. No new warranty will be provided for the replacement product. Any warranty claim is only applicable within the country of original delivery, to the same customer name.
How to reach us if you need service:
Contact Rocky Mountain Desks store at (855) 241-6580. On our website at https://rockymountaindesks.ca/contact/.