Warranties

General conditions for all warranties


What is warrantied?
The duration of the warranty given for each product is described alongside each product.

Duration of warranty
Each product warranty lasts for the number of years stated in each product description, starting from the date of purchase.

What will Rocky Mountain Desks do to correct the problem?
Rocky Mountain Desks will examine the product and decide if it’s covered under this warranty. Rocky Mountain Desks will then, at its choice, either repair the defective product or replace it with the same or a comparable product. Any defective parts removed in the course of repair works will become the property of Rocky Mountain Desks. If the item is no longer sold by Rocky Mountain Desks, Rocky Mountain Desks will provide an appropriate replacement. Rocky Mountain Desks will decide, at its discretion, what will constitute an appropriate replacement.

Conditions for the warranties
Our warranties are valid from the date of purchase at https://rockymountaindesks.ca/ and apply to products for domestic use only.
Exclusions
Our warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranties do not apply if products have been placed outdoors or in a humid environment, or if the products have been used for non-domestic purposes (unless otherwise stated). The warranties do not cover consequential or incidental damages. The warranties do not apply if the merchandise is found to be abused.

General legal rights:
Our warranty gives you specific legal rights. This warranty does not, in any way, affect the rights given to you by law. You may also have other rights under applicable provincial law. Rocky Mountain Desks is not responsible for incidental or consequential damages. Some provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitations on the warranties, so these exclusions or limitations may not apply to you.

How to reach us if you need service:
Contact Rocky Mountain Desks store at (855) 241-6580. You will find the address and phone number on the Rocky Mountain Desks website at https://rockymountaindesks.ca/contact/.