Free Shipping in Canada
Purchase our standing desks and get free ground shipping within Canada, we ship UPS and FedEx. Some desk accessories may not qualify for free shipping.
Note: Shipping charges may apply to Territories and remote locations in Canada. If you wish to cancel an order that has already been shipped, please note that shipping fees may still apply.
30 Day Returns
The product, opened or unopened, can only be returned within 30 days from the date you take receipt of the shipment.
Please Note: The item’s original box and packaging are required for all returns in order for us to issue refunds.
Once a return is requested and the required information has been provided, we will provide you with a RMA ticket number for your product. Shipment of your product must be completed within 2 weeks after the return is approved.
Any environmental and/or customer-inflicted damage will disqualify the ability to return products.
Once the return shipment of your product has been completed and confirmed, your refund will be processed back to the original method of payment used for the purchase within 5 business days. Standard processing time for the funds to be posted by your bank are 3-5 business days.
30 Day Trial Period
Each customer is eligible for one (1) 30 day trial period for their first order of a desk frame and/or desk frame with a top placed with Rocky Mountain Desks. Orders placed using the same email address, billing address, shipping address, or credit card are and will be considered as being placed by the same customer.
A customer can initiate a return within their 30 trial period; once a customer has made a return they are no longer eligible for another trial.
If you are not certain about your order's eligibility for the 30 day trial period with Rocky Mountain Desks, please contact our Customer Service team and we would be happy to help you determine your order's eligibility.